I am a health services researcher specialising in the development and psychometric evaluation of patient-reported experience measures (PREMs) and patient-reported outcome measures (PROMs) for health service and system performance measurement. I also have several years’ experience analysing large population-based linked administrative datasets with the aim of better understanding value-based healthcare and equity measurement.
I completed my PhD at the Griffith University School of Nursing and Midwifery (ranked 1st in Australia and 2nd Worldwide in the Shanghai Ranking) where I was awarded the Griffith University Award of Excellence in a Research Thesis. My PhD was titled Patient Experiences in the Emergency Department: A multi-methods study. Using a multi-methods approach, I developed and psychometrically evaluated a new Emergency Department Patient-Reported Experience Measure (ED PREM). The ED PREM can be downloaded from the Patient Experience Journal: https://pxjournal.org/journal/vol10/iss2/9/
I am a Review Editor for the Frontiers in Public Health, Life-Course Epidemiology and Social Inequalities in Health section. I am also an inaugural member of the South Australia Health Generic PROM Selection Subcommittee.
Journal Article: Development, women-centricity and psychometric properties of maternity patient-reported outcome measures (PROMs): a systematic review
Battershell, M., Vu, H., Callander, E. J., Slavin, V., Carrandi, A., Teede, H. and Bull, C. (2023). Development, women-centricity and psychometric properties of maternity patient-reported outcome measures (PROMs): a systematic review. Women and Birth, 36 (6), e563-e573. doi: 10.1016/j.wombi.2023.05.009
Journal Article: Development, woman-centricity and psychometric properties of maternity patient-reported experience measures (PREMs): a systematic review
Bull, Claudia, Carrandi, Alayna, Slavin, Valerie, Teede, Helena and Callander, Emily J (2023). Development, woman-centricity and psychometric properties of maternity patient-reported experience measures (PREMs): a systematic review. American Journal of Obstetrics and Gynecology MFM, 5 (10) 101102, 101102. doi: 10.1016/j.ajogmf.2023.101102
Journal Article: The initial psychometric evaluation of a new emergency department patient-reported experience measure (ED PREM)
Bull, Claudia, Crilly, Julia, Latimer, Sharon, Hall, Emma and Gillespie, Brigid M. (2023). The initial psychometric evaluation of a new emergency department patient-reported experience measure (ED PREM). Patient Experience Journal, 10 (2), 59-74. doi: 10.35680/2372-0247.1744
Battershell, M., Vu, H., Callander, E. J., Slavin, V., Carrandi, A., Teede, H. and Bull, C. (2023). Development, women-centricity and psychometric properties of maternity patient-reported outcome measures (PROMs): a systematic review. Women and Birth, 36 (6), e563-e573. doi: 10.1016/j.wombi.2023.05.009
Bull, Claudia, Carrandi, Alayna, Slavin, Valerie, Teede, Helena and Callander, Emily J (2023). Development, woman-centricity and psychometric properties of maternity patient-reported experience measures (PREMs): a systematic review. American Journal of Obstetrics and Gynecology MFM, 5 (10) 101102, 101102. doi: 10.1016/j.ajogmf.2023.101102
Bull, Claudia, Crilly, Julia, Latimer, Sharon, Hall, Emma and Gillespie, Brigid M. (2023). The initial psychometric evaluation of a new emergency department patient-reported experience measure (ED PREM). Patient Experience Journal, 10 (2), 59-74. doi: 10.35680/2372-0247.1744
Carrandi, Alayna, Bull, Claudia, Hu, Yanan, Grzeskowiak, Luke E., Teede, Helena, Black, Kirsten and Callander, Emily (2023). Patterns in the provision of government-subsidised hormonal postpartum contraception in Queensland, Australia between 2012 and 2018: a population-based cohort study. BMJ Sexual & Reproductive Health, bmjsrh-2023. doi: 10.1136/bmjsrh-2023-201830
Chen, Angela X., Hunt, Rod W., Palmer, Kirsten R., Bull, Claudia F. and Callander, Emily J. (2023). The impact of assisted reproductive technology and ovulation induction on breech presentation: a whole of population-based cohort study. Australian and New Zealand Journal of Obstetrics and Gynaecology, 63 (3), 434-440. doi: 10.1111/ajo.13663
Bull, Claudia, Ellwood, David, Toohill, Jocelyn, Rigney, Azure and Callander, Emily J. (2022). Quantifying the differences in birth outcomes and out-of-pocket costs between Australian Defence Force servicewomen and civilian women: a data linkage study. Women and Birth, 35 (5), E432-E438. doi: 10.1016/j.wombi.2021.11.001
Using epidemiological and health economic measures to inform maternity staffing decisions: a guide
Callander, Emily, Bull, Claudia and Forster, Della (2022). Using epidemiological and health economic measures to inform maternity staffing decisions: a guide. Women and Birth, 35 (5), E471-E476. doi: 10.1016/j.wombi.2021.12.001
Critiquing the evolution of maternity care preferences research: a systematic mixed studies review
Bull, Claudia, Creedy, Debra K., Gamble, Jenny, Toohill, Jocelyn, Karger, Shae and Callander, Emily J. (2022). Critiquing the evolution of maternity care preferences research: a systematic mixed studies review. Midwifery, 111 103386, 103386. doi: 10.1016/j.midw.2022.103386
Health economics and equity in preconception health care: a systematic review
Carrandi, Alayna, Bull, Claudia and Callander, Emily (2022). Health economics and equity in preconception health care: a systematic review. Seminars in Reproductive Medicine, 40 (03/04), 205-213. doi: 10.1055/s-0042-1749684
'I knew I'd be taken care of': exploring patient experiences in the emergency department
Bull, Claudia, Latimer, Sharon, Crilly, Julia, Spain, David and Gillespie, Brigid M. (2022). 'I knew I'd be taken care of': exploring patient experiences in the emergency department. Journal of Advanced Nursing, 78 (10), 3330-3344. doi: 10.1111/jan.15317
Bull, Claudia, Crilly, Julia, Latimer, Sharon and Gillespie, Brigid M. (2022). Establishing the content validity of a new emergency department patient-reported experience measure (ED PREM): a Delphi study. BMC Emergency Medicine, 22 (1) 65. doi: 10.1186/s12873-022-00617-5
Bull, Claudia, Teede, Helena, Watson, Diane and Callander, Emily J. (2022). Selecting and implementing patient-reported outcome and experience measures to assess health system performance. JAMA Health Forum, 3 (4) e220326. doi: 10.1001/jamahealthforum.2022.0326
Inequities in vulnerable children's access to health services in Australia
Bull, Claudia, Howie, Peta and Callander, Emily J. (2022). Inequities in vulnerable children's access to health services in Australia. BMJ Global Health, 7 (3) e007961, e007961. doi: 10.1136/bmjgh-2021-007961
Bull, Claudia, Teede, Helena, Carrandi, Lane, Rigney, Azure, Cusack, Sally and Callander, Emily (2022). Evaluating the development, woman-centricity and psychometric properties of maternity patient-reported outcome measures (PROMs) and patient-reported experience measures (PREMs): A systematic review protocol. BMJ Open, 12 (2), e058952. doi: 10.1136/bmjopen-2021-058952
Karger, Shae, Bull, Claudia, Enticott, Joanne and Callander, Emily J. (2022). Options for improving low birthweight and prematurity birth outcomes of indigenous and culturally and linguistically diverse infants: a systematic review of the literature using the social-ecological model. BMC Pregnancy and Childbirth, 22 (1) 3. doi: 10.1186/s12884-021-04307-1
Current PROM and PREM use in health system performance measurement: still a way to go
Bull, Claudia and Callander, Emily J. (2022). Current PROM and PREM use in health system performance measurement: still a way to go. Patient Experience Journal, 9 (1), 12-18. doi: 10.35680/2372-0247.1664
Callander, Emily J., Bull, Claudia, Lain, Samantha, Wakefield, Claire E., Lingam, Raghu, Marshall, Glenn M., Wake, Melissa and Nassar, Natasha (2022). Inequality in early childhood chronic health conditions requiring hospitalisation: a data linkage study of health service utilisation and costs. Paediatric and Perinatal Epidemiology, 36 (1), 156-166. doi: 10.1111/ppe.12818
Chua, Clara, Bull, Claudia and Callander, Emily Joy (2021). Income support for parents of children with chronic conditions and disability: where do we draw the line? A policy review. Archives of Disease in Childhood, 107 (6), 591-595. doi: 10.1136/archdischild-2021-322663
A systematic mixed studies review of patient experiences in the ED
Bull, Claudia, Latimer, Sharon, Crilly, Julia and Gillespie, Brigid M. (2021). A systematic mixed studies review of patient experiences in the ED. Emergency Medicine Journal, 38 (8), 643-649. doi: 10.1136/emermed-2020-210634
Callander, Emily J., Bull, Claudia, Baird, Kathleen, Branjerdporn, Grace, Gillespie, Kerri and Creedy, Debra (2021). Cost of intimate partner violence during pregnancy and postpartum to health services: a data linkage study in Queensland, Australia. Archives of Women's Mental Health, 24 (5), 773-779. doi: 10.1007/s00737-021-01130-7
The opportunity costs of birth in Australia: hospital resource savings for a post-COVID-19 era
Callander, Emily J., Bull, Claudia, McInnes, Rhona and Toohill, Jocelyn (2021). The opportunity costs of birth in Australia: hospital resource savings for a post-COVID-19 era. Birth: issues in perinatal care, 48 (2), 274-282. doi: 10.1111/birt.12538
Patient satisfaction and patient experience are not interchangeable concepts
Bull, Claudia (2021). Patient satisfaction and patient experience are not interchangeable concepts. International Journal for Quality in Health Care, 33 (1) mzab023. doi: 10.1093/intqhc/mzab023
Bull, Claudia, Crilly, Julia, Chaboyer, Wendy, Spain, David, Mulhern, Brendan, Fitzgerald, Gerard, Scuffham, Paul and Byrnes, Joshua (2020). Does facility type and location impact upon patient experiences in emergency departments? Secondary analysis of a state-wide, cross-sectional survey. Emergency Medicine Australasia, 32 (4), 562-569. doi: 10.1111/1742-6723.13466
Walker, R. M., Lin, F., Chaboyer, W., Latimer, S., Eskes, A. M., Clayton, C., Murphy, C., Sladdin, I., Bull, C. and Gillespie, B. M. (2020). Identifying surgical wound care priorities from the perspectives of clinicians and health consumers in an Australian private healthcare context: a case study. Wound Practice and Research, 28 (1), 17-21. doi: 10.33235/wpr.28.1.17-21
A systematic review of the validity and reliability of patient-reported experience measures
Bull, Claudia, Byrnes, Joshua, Hettiarachchi, Ruvini and Downes, Martin (2019). A systematic review of the validity and reliability of patient-reported experience measures. Health Services Research, 54 (5), 1023-1035. doi: 10.1111/1475-6773.13187
The dietary patterns of Japanese hemodialysis patients: a focused ethnography
Oka, Michiyo, Yoneda, Kaori, Moriyama, Michiko, Takahashi, Satsuki, Bull, Claudia and Chaboyer, Wendy (2019). The dietary patterns of Japanese hemodialysis patients: a focused ethnography. Global Qualitative Nursing Research, 6, 233339361987815. doi: 10.1177/2333393619878150
Chaboyer, Wendy P., Thalib, Lukman, Harbeck, Emma L., Coyer, Fiona M., Blot, Stijn, Bull, Claudia F., Nogueira, Paula C. and Lin, Frances F. (2019). The authors reply. Critical Care Medicine, 47 (2), e162-e163. doi: 10.1097/CCM.0000000000003565
Registered nurses' provision of end-of-life care to hospitalised adults: a mixed studies review
Karbasi, C., Pacheco, E., Bull, C., Evanson, A. and Chaboyer, W. (2018). Registered nurses' provision of end-of-life care to hospitalised adults: a mixed studies review. Nurse Education Today, 71, 60-74. doi: 10.1016/j.nedt.2018.09.007
Chaboyer, Wendy P., Thalib, Lukman, Harbeck, Emma L., Coyer, Fiona M., Blot, Stijn, Bull, Claudia F., Nogueira, Paula C. and Lin, Frances F. (2018). Incidence and prevalence of pressure injuries in adult intensive care patients: a systematic review and meta-analysis. Critical Care Medicine, 46 (11), E1074-E1081. doi: 10.1097/CCM.0000000000003366
Quality appraisal of clinical guidelines for surgical site infection prevention: a systematic review
Gillespie, Brigid M., Bull, Claudia, Walker, Rachel, Lin, Frances, Roberts, Shelley and Chaboyer, Wendy (2018). Quality appraisal of clinical guidelines for surgical site infection prevention: a systematic review. PLoS One, 13 (9), e0203354. doi: 10.1371/journal.pone.0203354
We respect their autonomy and dignity, but how do we value patient-reported experiences?
Bull, Claudia, Byrnes, Joshua and Mulhern, Brendan (2018). We respect their autonomy and dignity, but how do we value patient-reported experiences?. MDM Policy and Practice, 3 (2), 238146831880745. doi: 10.1177/2381468318807458
Patient-centred care to improve dietetic practice: an integrative review
Sladdin, I., Ball, L., Bull, C. and Chaboyer, W. (2017). Patient-centred care to improve dietetic practice: an integrative review. Journal of Human Nutrition and Dietetics, 30 (4), 453-470. doi: 10.1111/jhn.12444
Hickman, I. J., Webb, L., Stack, A. A., Knight, B. A., Bull, C. F., Russell, A. W., Cotugno, J. D. and Ball, L. E. (2016). Prioritising patient-centred care in tertiary hospital outpatient services. Perspectives from patients with type 1 diabetes. Australian Diabetes Educator, 19 (4).
Chaboyer, Wendy, Thalib, Lukman, Harbeck, Emma, Coyer, Fiona, Blot, Stijn, Bull, Claudia, Noguiera, Paula and Lin, Frances (2019). Incidence and Prevalence of Pressure Injuries in Adult Intensive Care Patients: A Systematic Review and Metaanalysis. 43rd Australian and New Zealand Annual Scientific Meeting on Intensive Care and the 24th Annual Paediatric and Neonatal Intensive Care Conference, Adelaide, SA Australia, 11-13 October 2018. Philadelphia, PA United States: Elsevier. doi: 10.1016/j.aucc.2018.11.008