Overview
Dr Faith R. Yong is a pharmacist researcher with a keen interest in improving the quality of care in health systems by addressing workforce challenges, professional identity issues and organisational conflicts within and between professions. She is an experienced community pharmacist with years of clinical experience in different states in Australia, and is an administrator of the Consultant Pharmacists Australia group, which exists to foster workplace learning and clinical excellence in the accredited pharmacist space. She has taught pharmacy practice, social pharmacy, health management, safety and quality subjects in universities for the last six years. Her academic work has included mentoring and supervising pharmacy honours students and hospital pharmacists in medication safety research and audits, and collaborative research between multiple hospital pharmacy departments in South East Queensland. She currently works in general practice workforce research at UQ’s Rural Clinical School, whilst collaborating in multiple research projects with UNSW, UQ School of Pharmacy, Griffith University, the Westmead Institute of Medical Research at the University of Sydney, and UQ’s Academy of Medical Education in improving medical education for medical students, junior doctors, registrars and consultants through evidence-informed feedback interventions in metropolitan and regional hospitals for workplace learning. Faith’s research interests include theoretically based qualitative and participatory action research to understand and improve healthcare work and practitioner wellbeing from a systems perspective.
Research Impacts
As of November 2023, Faith has 61 citations despite being an early career researcher, and a h-index of 3 (see Google Scholar). Her work is highly cited in pharmacy practice articles on pharmacist workload and workforce. For example, her work on how newer pharmacy services affect pharmacist workload is referenced by the peak international pharmacy body, International Pharmaceutical Federation (FIP), in their Community Pharmacy Section Workforce Sustainability report 2023 (https://www.fip.org/file/5641). The research she has done adds to understanding of the complexity of pharmacist work in the community setting and recommendations on changing the system to better protect clinicians and patients. As a result of her efforts, she is a Chief Investigator on a Medical Research Future Fund grant for transitions of care to improve medication handover at discharge (OPTMED-D): https://study.uq.edu.au/study-options/phd-mphil-professional-doctorate/projects/optimising-medicine-information-handover-after-discharge-optmed-d
Qualifications
- Doctor of Philosophy of Pharmacy, University of Technology Sydney
- Graduate Certificate in Pharmacy Practice, Monash University
- Bachelor of Pharmacy, Monash University
Publications
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Journal Article: “We’re trained to trust our patients”: a qualitative study on the general practitioners’ trust in patients for colorectal cancer shared care
Yong, Faith R., Naicker, Sundresan, Uebel, Kerry, Agaliotis, Maria, Chan, Christopher, Nguyen, John D. T., Pathirana, Thanya, Hawkey, Alexandra and Vuong, Kylie (2023). “We’re trained to trust our patients”: a qualitative study on the general practitioners’ trust in patients for colorectal cancer shared care. Family Practice cmad095. doi: 10.1093/fampra/cmad095
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Conference Publication: Telepharmacy impact on elective surgery medication related cancellation rates
McDonald, Helen, Hay, Karen and Yong, Faith R. (2023). Telepharmacy impact on elective surgery medication related cancellation rates. Herston Health Precinct Symposium 2023, Brisbane, QLD Australia, 4-7 September 2023.
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Conference Publication: Telepharmacy impact on elective surgery medication related cancellation rates
McDonald, Helen, Hay, Karen and Yong, Faith R. (2023). Telepharmacy impact on elective surgery medication related cancellation rates. Herston Health Precinct Symposium 2023, Brisbane, QLD Australia, 4-7 September 2023.
Grants
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Optimising medicine information handover after discharge (REMAIN HOME 2.0)
(2023–2027) MRFF Quality, Safety and Effectiveness of Medicine Use and Medicine Intervention by Pharmacists
Publications
Book Chapter
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Video-reflexive ethnography applications in pharmacy and health services research
Yong, Faith R., Hor, Su-Yin and Bajorek, Beata V. (2022). Video-reflexive ethnography applications in pharmacy and health services research. Contemporary research methods in pharmacy and health services. (pp. 345-368) Cambridge, MA USA: Academic Press. doi: 10.1016/b978-0-323-91888-6.00032-6
Journal Article
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Yong, Faith R., Naicker, Sundresan, Uebel, Kerry, Agaliotis, Maria, Chan, Christopher, Nguyen, John D. T., Pathirana, Thanya, Hawkey, Alexandra and Vuong, Kylie (2023). “We’re trained to trust our patients”: a qualitative study on the general practitioners’ trust in patients for colorectal cancer shared care. Family Practice cmad095. doi: 10.1093/fampra/cmad095
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Australian community pharmacy service provision factors, stresses and strains: a qualitative study
Yong, Faith R., Hor, Su-Yin and Bajorek, Beata V. (2023). Australian community pharmacy service provision factors, stresses and strains: a qualitative study. Exploratory Research in Clinical and Social Pharmacy, 9 100247, 1-16. doi: 10.1016/j.rcsop.2023.100247
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Mapping Australian pharmacy school curricula for content related to pharmacogenomics
Venugopal, Maija-Liisa, Yong, Faith R., Krzyzaniak, Natalia, La Caze, Adam and Freeman, Christopher (2022). Mapping Australian pharmacy school curricula for content related to pharmacogenomics. Exploratory Research in Clinical and Social Pharmacy, 8 100192, 100192. doi: 10.1016/j.rcsop.2022.100192
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Hor, Su-Yin, Burns, Penelope, Yong, Faith R., Barratt, Ruth, Degeling, Chris, Williams Veazey, Leah, Wyer, Mary and Gilbert, Gwendolyn L (2022). ‘Like building a plane and flying it all in one go’: an interview study of infection prevention and control in Australian general practice during the first 2 years of the SARS-CoV-2 pandemic. BMJ Open, 12 (9) e061513, 1-11. doi: 10.1136/bmjopen-2022-061513
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Yong, Faith R., Hor, Su-Yin and Bajorek, Beata V. (2022). A participatory research approach in community pharmacy research: the case for video-reflexive ethnography. Research in Social and Administrative Pharmacy, 18 (1), 2157-2163. doi: 10.1016/j.sapharm.2021.04.013
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Yong, Faith R., Hor, Su-Yin and Bajorek, Beata V. (2021). Considerations of Australian community pharmacists in the provision and implementation of cognitive pharmacy services: a qualitative study. BMC Health Services Research, 21 (1) 906, 1-26. doi: 10.1186/s12913-021-06838-x
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Instruments measuring community pharmacist role stress and strain measures: a systematic review
Yong, Faith R. (2021). Instruments measuring community pharmacist role stress and strain measures: a systematic review. Research in Social and Administrative Pharmacy, 17 (6), 1029-1058. doi: 10.1016/j.sapharm.2020.08.017
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Yong, Faith R., Garcia-Cardenas, Victoria, Williams, Kylie A. and (Charlie) Benrimoj, Shalom I. (2020). Factors affecting community pharmacist work: a scoping review and thematic synthesis using role theory. Research in Social and Administrative Pharmacy, 16 (2), 123-141. doi: 10.1016/j.sapharm.2019.05.001
Conference Publication
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Telepharmacy impact on elective surgery medication related cancellation rates
McDonald, Helen, Hay, Karen and Yong, Faith R. (2023). Telepharmacy impact on elective surgery medication related cancellation rates. Herston Health Precinct Symposium 2023, Brisbane, QLD Australia, 4-7 September 2023.
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Telepharmacy impact on elective surgery medication related cancellation rates
McDonald, Helen, Hay, Karen and Yong, Faith R. (2023). Telepharmacy impact on elective surgery medication related cancellation rates. Herston Health Precinct Symposium 2023, Brisbane, QLD Australia, 4-7 September 2023.
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163 Standardising pharmacy key performance indicator (KPI) collection in seven hospitals
Yong, Faith, Canning, Martin, Cossart, Amelia and Freeman, Chris (2022). 163 Standardising pharmacy key performance indicator (KPI) collection in seven hospitals. Medicines Management 2022 - The 46th SHPA National Conference, Brisbane, QLD, Australia, 1-3 December 2022.
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Standardising pharmacy key performance indicator (KPI) collection in seven hospitals
Yong, Faith, Canning, Martin, Cossart, Amelia and Freeman, Chris (2022). Standardising pharmacy key performance indicator (KPI) collection in seven hospitals. Medicines Management 2022 - The 46th SHPA National Conference, Brisbane, QLD, Australia, 1-3 December 2022.
Grants (Administered at UQ)
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Optimising medicine information handover after discharge (REMAIN HOME 2.0)
(2023–2027) MRFF Quality, Safety and Effectiveness of Medicine Use and Medicine Intervention by Pharmacists
