Dr Annie Banbury

Senior Research Fellow

Centre for Health Services Research
Faculty of Medicine


Annie's background is in Public Health. Her PhD focused on using telehealth to improve the health literacy of older people with chronic diseases. Annie has experience developing, implementing, and evaluating telehealth interventions for patient education and overcoming social isolation.

Annie's part-time role at the Centre of Online Health includes leading consultancy projects that evaluate telehealth use in complex care settings. These large-scale evaluations have provided in-depth knowledge of multi-disciplinary clinician and consumer perspectives on telehealth's acceptability, feasibility, and effectiveness in different settings. Her research interest is understanding how practitioners can implement telehealth to transform and improve consumer access to health and social care, leading to better patient outcomes. Her research interest in using telehealth for clinical and social care spans professions, conditions, settings and sectors, including allied health professionals, chronic disease, oncology, dementia, aged care, addiction, and the disability sector.

Annie is also an active researcher in developing AI and machine-based learning applications to augment clinical decision-making for telehealth systems. She is the Head of Research at Coviu, the telehealth platform that powers the government's Healthdirect Video Call. Coviu is part of several telehealth implementation research projects in which Annie is involved.

Annie is currently part of the Australasian Institute of Digital Health's Women in Digital Health Leadership program. She brings over 30 years of experience in health care. She has worked in diverse roles in Australia and the UK, collaborating with health, education, social care and housing professionals.

Annie is passionate about creating workflows, interventions and technology that meet end-user needs, whether health professionals or consumers.

Research Impacts

In 2021/22 Annie led nationwide research into clinician and consumer experiences in using telehealth for cancer care services and management during COVID-19 commissioned by Cancer Australia. The outcomes of this study have informed Cancer Australia's work in determining the appropriate use of telehealth for cancer care in Australia. Annie was a team member on Queensland Health's Evaluation of Telehealth Services project informing strategic decisions on statewide telehealth services.

Annie led the co-design of a telehealth peer support program for carers of people living with dementia. Using an innovative approach, Annie bought together a group of dementia caregivers who lived across NSW and Queensland using videoconferencing. During the life of the project, the group developed a strong connection with each other which transformed into a virtual peer support network. Following the end of the project, the group continued to meet virtually for another 2.5 years. Annie delivered the 6-week co-designed program to 16 dementia caregiver groups across Australia, most of whom had never used videoconferencing previously. Of those who took part in the groups, 76% indicated that they would like to continue meeting using videoconferencing with other dementia caregivers and eight of the groups continued to do so on a self-organised basis.

Annie's PhD focused on working with an aged care industry partner, Feros Care to develop and pilot the implementation of a group-based health literacy program that was delivered by videoconferencing. Outcomes from the study indicated older people's increase in health and chronic disease management as well as reductions in social isolation. The Telehealth Literacy program became adopted for routine care and was offered to all Feros care customers via their social engagement program.


View all Publications


Journal Article

Conference Publication

Other Outputs