Transforming Primary Healthcare Service Delivery: A Digital-Human Approach (2023–2026)
This project aims to address the urgent need for a transformational shift in thinking and actions in primary
healthcare service delivery. Primary care clinics, the front door of Australia's healthcare, are under considerable
strain. By using a four-phase mixed methodology design across four Australian states, this project expects to
generate a national evidence-based framework which takes a dual approach combining the use of digital
technology with humanness. Expected outcomes include the development of an Australian-first evidence-based
digital resource kit, including two new tools, and a new co-designed roadmap to better facilitate this important
change journey to enhance patient experience, employee wellbeing and clinic performance.